Lenovo, to better support its loyal customers, is adding another year to its popular 2-year Premium Care warranty for select devices.
The devices are from its consumer lineup from July 1, 2020 and onwards. This means that all new IdeaPad, Yoga, Legion, and IdeaCentre devices are now automatically covered for three years with Premium Care’s International Coverage and Local On-site Service, while those with existing warranties may be upgraded to the same.
“At Lenovo, we are committed to putting our customers first, and this entails not only providing game-changing products but also extending them flexible and affordable technical support and solutions. The pandemic has disrupted day-to-day operations and pushed everyone to set up mobile working arrangements which leads to additional wear and tear to devices. Hopefully, with the added year of maintenance in our Premium Care service, our customers can spend their money on more essential goods in these trying times,”said Lenovo Philippines President and General Manager Michael Ngan
The warranty solution provides direct and easy connection to real Lenovo technicians, real fast resolution to PC troubles, and holistic comprehensive support even outside of the user’s home country. Aside from covering the usual store and manufacturer warranty, it also offers the following customer services:
- 24×7 access to Lenovo technicians via phone, chat, e-mail, and WhatsApp
- Comprehensive support for hardware, peripherals, and software
- On-site Repair on the next business day
- ‘Getting started’ and ‘How to’ assistance
- Annual PC Health Check
New Premium Care Bundled for FREE
The new warranty service is bundled for free when purchasing the IdeaPad, Yoga, Legion laptops, IdeaCentre, and Legion Tower gaming desktops with Intel Core i5 or i7 and AMD Ryzen 5 or 7 processors. List below:
|IdeaPad Slim 5||Yoga C940||Legion 5pi|
|IdeaPad Slim 5i||IdeaPad Gaming 3||Legion 7i|
|IdeaPad Flex 5||IdeaCentre AiO 3||Legion Tower 5i|
|IdeaPad Flex 5i||IdeaPad Gaming 3i||IdeaCentre 3|
|Yoga Slim 7||Legion 5||IdeaCentre Gaming 5i|
|Yoga Slim 7i||Legion 5i|
Existing Warranty Extension
Users who want to extend their existing warranty for other Lenovo devices need to go directly to their nearest Lenovo or Legion Concept Store or any Lenovo authorized reseller. They should provide information including the model name of the device, its serial number, and the customer’s name and email address for the registration of the new warranty.
They will have to pay Php 5,300 in order to extend from the 2-year warranty to the 3-year warranty. They are allowed to extend their warranty up until six months before the expiration of their outstanding device warranty. Lastly, those with devices currently under Lenovo’s 2-Year Carry-In Warranty can upgrade to the 3-Year Premium Care Warranty solution for Php 9,100.